Privacy policy

What data we collect

To carry out a Congestion Charge application we process: number plate, vehicle type, travel dates, name, email, phone and billing address. Payment details are processed by our payment provider (Stripe) — we do not receive card details.

Purpose

We use your data solely to submit your application to TfL and inform you about its status. Your data is not shared for marketing purposes.

Retention

We retain applications for 7 years in line with statutory record-keeping obligations, then delete them.

Your rights

You have the right to access, correct and delete your data. Email privacy@chargeconcierge.example.